Return Policy – Heritage House Furniture

Last Updated: 13 October 2026

At Heritage House Furniture, we take pride in offering high-quality antique and handcrafted wooden furniture. We carefully check our products before dispatch to ensure they meet our quality standards.

1. No Returns After Delivery

Once an item has been successfully delivered, we do not accept returns for change of mind, personal preferences, incorrect size selection, or any other reason unrelated to a defect or error on our side.

We request that customers carefully review the product description, dimensions, design, colour, and other details before confirming their order.

2. Exchange for Defective or Incorrect Items

We offer an exchange if an item is delivered with a manufacturing defect, significant damage attributable to us or our delivery arrangements, or if we supply an item different from the one ordered.

To request an exchange, please contact us promptly after delivery and provide your order details along with clear photographs or videos showing the issue. Our team will review the request and confirm the appropriate resolution.

Approved exchanges will be arranged in accordance with applicable UAE consumer protection laws.

3. Conditions for Exchange

• The issue must be reported promptly after delivery.
• Photographs or videos may be required to verify the defect or error.
• Damage caused by misuse, improper handling by the customer, or normal wear and tear is not eligible for exchange.
• Minor variations in wood grain, texture, or finish that are consistent with the product description are not considered defects.

4. How to Request an Exchange

To request an exchange for an eligible item, contact our team with your order number, a description of the issue, and supporting photographs or videos. We will review your request and guide you through the next steps.

5. Contact Us

Business Name: Heritage House Furniture

Location: Industrial Area 18, Kalba Maliha Road, Sharjah, UAE

Website: heritagehousefurniture.ae

Phone/WhatsApp: +971 58 640 0401

Thank you for choosing Heritage House Furniture. We appreciate your trust and are committed to providing quality furniture and reliable customer service.