Privacy Policy

Privacy Policy – Heritage House Furniture

Last Updated: 13 October 2026

Heritage House Furniture respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or purchase our products.

1. Information We Collect

We may collect the following information when you use our website or place an order:

Personal Information: Name, phone number, email address, billing address, and delivery address.
Order Information: Products purchased, order details, delivery preferences, and transaction records.
Technical Information: IP address, browser type, device information, cookies, and website usage data.
Communication Information: Messages, enquiries, and other information you share with us through our website, phone, email, or WhatsApp.

2. How We Use Your Information

We use your information to:

Process and manage your orders.
Arrange product delivery and provide customer support.
Respond to enquiries and provide product information.
Send order confirmations and important service updates.
Improve our website, products, and customer experience.
Prevent fraudulent transactions and protect our business.
Send promotional offers and marketing communications where permitted by law.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share relevant information with trusted service providers when necessary to operate our business, including:

Delivery and logistics companies.
Payment processors and financial service providers.
Website hosting, analytics, and technical service providers.
Advertising and marketing platforms, where applicable.
Government authorities or other parties when required by law.

These parties should only receive information necessary for their relevant services or lawful purposes.

4. Payments and Transactions

Payments made through our website may be processed by third-party payment providers. We do not intentionally store complete payment card details on our own systems. Payment information is handled according to the applicable provider's privacy and security practices.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, measure advertising performance, and provide a better shopping experience.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no online transmission or electronic storage method can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, maintain business records, resolve disputes, and comply with applicable legal requirements.

8. Your Privacy Rights

Subject to applicable laws, you may have the right to request access to your personal information, correct inaccurate details, request deletion of certain information, or object to or restrict certain processing activities.

You may also request to stop receiving promotional communications at any time. Certain information may need to be retained where required by law.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing personal information.

10. Children's Privacy

Our website is intended for a general audience and is not specifically directed at children. We do not knowingly collect children's personal information where prohibited by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or applicable legal requirements. Any updates will be published on this page with a revised date.